Job Overview

The welcome center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.

The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer needs at the IRC’s Welcome Center. The Volunteer Coordinator will recruit, screen, train, and supervise recruited volunteers; provide on-going support and guidance; and manage volunteer information in a central database system. The Volunteer Coordinator will develop trauma-informed training materials to best prepare volunteers for their work with asylum seekers.

Major Responsibilities

Volunteer Coordination

• Coordinate with staff to determine volunteer needs and assist with assignment description development.

• Conduct outreach activities to attract new volunteers; recruit and interview candidates.

• Develop strategies to diversify volunteer pool.

• Conduct regular information sessions for potential volunteers.

• Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.

• Maintain regular communication and act as a liaison between IRC staff and volunteers.

• Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.

• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.

• Actively participate in the Volunteer Coordination Communities of Practice.

• Conduct recognition events for volunteers.

Outreach, Training and Other

• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.

• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, volunteers, and partners as needed.

• Assist in managing shared mailboxes, Facebook page, and other external-facing communication.

• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.

• Maintain individual files on all volunteers, record and report all volunteer time, and keep accurate electronic records. Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.

• Update and develop resources to manage volunteer lifecycle.

• Other tasks and projects as assigned.

Job Requirements:

Education:

Bachelor’s degree from an accredited university or college preferred, equivalent experience may be substituted.

Work Experience:

Minimum of 3 years of related experience.

Demonstrated Skills and Competencies

• Proven ability to contribute both independently and as a key team member.

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.

• Well organized with attention to detail.

• Ability to work effectively in a multi-cultural setting.

• Self-direction and initiative, when needed, to take the lead and to follow through to completion.

• Language Skills: Fluent in English, both spoken and written. Fluency in Spanish is a plus

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

• Must be able to work non-traditional hours, such as weekends, nights and holidays as needed.

Working Environment

The Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings, and weekends with regular contact with ASF clients and volunteers.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.

How to apply

https://careers.rescue.org/us/en/job/req52291/Asylum-Seekers-and-Families-Volunteer-Coordinator